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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shantna Young (Shay)

Shantna Young (Shay)

May 26, 2026

5  out of  5
rating by Shantna Young (Shay)
"Gave me excellent and easy seamless service even reminders and checking on mr making sure I got in thr app and all. Thanks for all of that. And thanks for taking the time to help me I so appreciate it Christi Franklin Is an absolute wonder agent."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Chrystal Fray’s Team! We deeply appreciate your kind words here in Wilmington. "
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Mark Nelson

May 21, 2026

5  out of  5
rating by Mark Nelson
"Christi, always does a great job"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Chrystal Fray’s Team here in Wilmington . "
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Farley Saxton

May 19, 2026

5  out of  5
rating by Farley Saxton
"Great beautiful people to work with. Always caring about their clients.."
We responded:
"Thank you for your kind review of State Farm Agent Chrystal Fray’s Team. We appreciate it!"
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Debra Parrella

May 19, 2026

5  out of  5
rating by Debra Parrella
"Christi was extremely helpful and answered all my questions...there were several...ang got a new insurance policy set up in just a few minutes. She was knowledgeable, helpful and efficient, and I appreciated her help so much!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Katelyn Graham

May 19, 2026

5  out of  5
rating by Katelyn Graham
"Christi was very helpful!"
We responded:
"Katelyn, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Kristen Roberson

May 12, 2026

5  out of  5
rating by Kristen Roberson
"Christi is always helpful, knowledgeable, and FAST. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Kristen, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Vicki H

May 8, 2026

5  out of  5
rating by Vicki H
"I had a wonderful experience working with Christi at State Farm while handling my IRA. She was patient, knowledgeable, and truly listened during a time when I was feeling overwhelmed and uncertain. What touched me most was the personal card she sent afterward with encouraging words reminding me that God may bend us, but won’t break us. That level of compassion and personal care meant more than she probably realizes. Christi made a difficult process feel manageable, and I’m very grateful for her support."
We responded:
"Thank you for taking the time to leave such a great review, Vicki. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Eden Grace

May 6, 2026

5  out of  5
rating by Eden Grace
"Christi has been helping me for almost 4 years now and is absolutely great! She answers all my questions and always responds fast. Definitely recommend!"
We responded:
"Thank you for trusting our office to take care of your insurance and financial service needs, Eden."
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Becca Park

May 6, 2026

5  out of  5
rating by Becca Park
"Chrystal was very helpful when I moved from Michigan to North Carolina and needed to transfer my auto insurance. Very kind and quick to respond. Definitely reach out to her for any insurance needs!"
We responded:
"Thank you so much for your kind words! I’m glad I could make your move from Michigan to North Carolina a little easier by helping with your auto insurance transfer. It was a pleasure assisting you, and I’m always here whenever you need any insurance support. Wishing you all the best! "
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Mkier

April 24, 2026

5  out of  5
rating by Mkier
"Chrystal is so sweet and helpful! I’m new to NC and she helped me set up my car and renter’s policies, answered all of my non-insurance related questions, and I couldn’t be happier with the end result!"
We responded:
"Thank you for the fantastic review, Mkier! We are always here to help with your insurance needs here in Wilmington .  "
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Alan Sandrin

April 23, 2026

5  out of  5
rating by Alan Sandrin
"She stayed late on a Friday to help me out"
We responded:
"Thank you so much for the 5-star rating, Alan! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have.  "
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Maximilian Vogel

April 10, 2026

5  out of  5
rating by Maximilian Vogel
"Very helpful!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Chrystal Fray’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Wilmington ."
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Darrius Jackson

April 1, 2026

5  out of  5
rating by Darrius Jackson
"Chrystal is very professional and helpful. She makes you feel like you've known her your whole life from day one. I'm happy to have her as my agent. She's helped numerous times and doesn't make you feel like you are annoying her."
We responded:
"Thank you for the fantastic review, Darrius! We are always here to help with your insurance needs here in Wilmington. "
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Cj Hammonds

March 31, 2026

5  out of  5
rating by Cj Hammonds
"Lindsey did an awesome job! Got me down from paying $300 a month to $240!"
We responded:
"CJ- That's definitely a cause for celebration! We appreciate the opportunity to serve you. Be sure to tell your family and friends!!"
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Clementine Murphy

March 28, 2026

4  out of  5
rating by Clementine Murphy
"The person that helped me to make changes to my auto insurance was very knowledgeable and very helpful. She helped me to change some things that I wasn’t even aware of and that’s what I call good Customer Service and a customer representative that cares for the Customer. Well done."
We responded:
"We sincerely appreciate your review, Clementine. We are glad to hear that your experience with State Farm Agent Chrystal Fray’s Team met your expectations. If there are any aspects of our service you believe we could enhance, we would be grateful for your feedback. "
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Joseph I

March 27, 2026

5  out of  5
rating by Joseph I
"Christi is one of one! Her and the Office always go above and beyond to work with me in any instance I have they have been a true pleasure to work with and helps me sleep easier at night, knowing that I am insured by Christi and State Farm"
We responded:
"We appreciate your review, Joseph. We are so happy that you had such a wonderful experience with State Farm Agent Chrystal Fray’s Team here in Wilmington!  And you're right. Christi is one of a kind. I don't know what we would do without her."
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orlando chisholm

March 27, 2026

5  out of  5
rating by orlando chisholm
"She’s had my back since 2010"
We responded:
"Thank you Orlando!"
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Izaiah Hale

February 26, 2026

5  out of  5
rating by Izaiah Hale
"Josue was super knowledgeable and a pleasure to work with. Great office!"
We responded:
"Wow, thank you for the 5-star review, Izaiah! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Paul Duncan

February 20, 2026

1  out of  5
rating by Paul Duncan
"Was given a quote and cannot get anybody to get back with me with info to start my policy. Lindsey is the one that started but now wants nothing to do with me. I even messaged asked for another person and no response"
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Corey Ahlers

February 12, 2026

5  out of  5
rating by Corey Ahlers
"Great customer service!"
We responded:
"Corey, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Chrystal Fray’s Team here in our Wilmington office.  "
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Susan Wainwright

February 4, 2026

5  out of  5
rating by Susan Wainwright
"Been with this company and this branch for years. They are always helpful, courteous and prompt..I would highly recommend 👌!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Chrystal Fray’s Team here in Wilmington. "
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Tim Miller

January 29, 2026

5  out of  5
rating by Tim Miller
"Always helpful and friendly.....I've been with Chrystal for a few years now and have had nothing but good experiences with her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Andrienne Bannerman

January 23, 2026

5  out of  5
rating by Andrienne Bannerman
"Lindsay was a great help! She was patient and very detailed with explaining everything I was looking for. I would definitely recommend her and State Farm to anyone who is looking for coverage."
We responded:
"We are grateful for your 5-star review, Andrienne! Thanks for taking a moment to share your positive rating of State Farm Agent Chrystal Fray’s Team here in Wilmington. "
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Andy Lee

January 17, 2026

5  out of  5
rating by Andy Lee
"I want to buy boat insurance and I was having difficulty and found them to offer a good coverage at reasonable price and the service is very professional and I would recommend them for any marine insurance need."
We responded:
"Andy, thank you for your wonderful review of State Farm Agent Chrystal Fray’s Team! It is a pleasure to hear what a wonderful experience you have had with us! "
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Michele Morrison

January 15, 2026

5  out of  5
rating by Michele Morrison
"Christi was fast, efficient and very professional."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "